We want you to be satisfied with every purchase from MalekEcommerce.com. If you’re not happy with your order, we’re here to help.
1. Return Eligibility
You can request a return within 7 days of delivery if:
- The product is defective, damaged, or incorrect.
- The product does not match its description.
Products must be returned:
- Unused
- In original packaging
- With all tags and accessories
2. How to Request a Return
To initiate a return:
- Email us at support@malekecommerce.com
- Provide order number and reason for return
- Attach photos (if damaged/defective)
3. Refund Process
Once we receive and inspect the item:
- Approved: Refund issued via original payment method
- Denied: You’ll be notified with reasons
Refunds may take 3–7 business days to reflect.
4. Shipping for Returns
Return shipping may be:
- Free if the item is defective or incorrect
- Paid by customer for change-of-mind returns
5. Exchanges
We do not offer direct exchanges. Place a new order for the desired product.
6. Cancellation
Orders can be canceled before shipment. After shipment, follow the return process.