At MalekEcommerce.com, we strive to deliver your orders safely, quickly, and efficiently. This Shipping Policy explains how orders are processed, shipped, and delivered.
1. Order Processing Time
- All orders are processed within 5-7 business days after payment confirmation.
- Orders are not shipped or delivered on Sundays or public holidays.
- In case of high order volume or unforeseen situations, processing may be delayed slightly. You will be notified via email or SMS if this occurs.
2. Shipping Locations
- We currently ship across India.
- International shipping is not available at this time unless mentioned specifically on the product page.
3. Delivery Time
Estimated delivery timelines:
- Metro cities: 3–5 business days
- Non-metro / rural areas: 5–7 business days
Delivery times are estimates and may vary due to courier delays, weather conditions, or regional restrictions.
4. Shipping Charges
- Shipping charges (if applicable) will be clearly displayed at checkout.
- Free shipping may be offered on selected products or during promotional periods.
5. Order Tracking
Once your order is shipped:
- You will receive a tracking number via email or SMS
- You can track your shipment using the courier partner’s tracking link
6. Delayed or Lost Shipments
- If your order is delayed beyond the expected delivery time, please contact us.
- In rare cases of lost shipments, we will coordinate with the courier partner and offer a suitable resolution (replacement or refund).
7. Incorrect Address
Please ensure your shipping address is accurate and complete.
- MalekEcommerce.com is not responsible for delays or non-delivery due to incorrect or incomplete address details provided by the customer.
8. Damaged Packages
If you receive a damaged package:
- Please do not accept the delivery, or
- Contact us within 24 hours of delivery with clear photos/video of the package and product
9. Contact Us
For any shipping-related queries or support, Contact us.